FAQ's, Returns, Policy
Where are you located?
We are located in Missoula, Montana in a historic building located downtown near the banks of the Clark Fork River. Missoula is a mountain town full of creative folks like artists, authors, fishing guides, brewers, skiers, surfers, and dog lovers. Did we mention fly fishers? Did we also mention that the famed Blackfoot River flows into the Clarkfork River just miles from downtown?
Are Trout and Company the only producer of the Trout Mobile?
Yes. Dreamt of, created, and manufactured here.
Are the Trout Mobile Kits easy to assemble?
We think so. You have to know how to measure and cut the monofilament. It's helpful to know how to tie knots or use crimping beads. Go ahead and practice your fishing knots! If you make a mistake it's not the end of the world - you can redo it! You can customize the mobile by adding beads and more to make it your own work of art. Detailed instructions are included.
What do I need to assemble the Mobile?
You will need a pair of scissors, ruler, needle and a flat nose pliers (if you decide to use crimp beads instead of tying on the trout).
Do you have retail stores?
We mostly sell direct via our online shop so that we can keep prices affordable while reaching globally.
Do you sell wholesale?
Yes, we sell wholesale to select shops so that we can share Trout Love. If you're a shop owner and are interested in selling Trout and Company products please contact us via email or our contact form.
Where do you ship?
We are proud to ship to almost every country in the world.
What does shipping cost?
Please add the items to your cart and select your county from the list to get a shipping price. Flat rates apply to some areas.
How long does shipping take? What shipping methods do you use?
All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.
Domestic Shipping (within the USA)
- Standard Shipping (USPS First Class and Priority): 5-10 business days
- Express Shipping (USPS Express Mail): 2-3 business days
International Shipping (varies per country)
- First Class International: 3-5 weeks (customs processing times vary)
- Priority International: 10-15 business days (customs processing times vary)
If you live outside of the USA, you may be charged additional customs fees or import taxes. Every country has different regulations on how they handle imported goods.
Returns & Exchanges
What is your return policy?
We want you to be 100% satisfied with your purchase. Items in brand new condition may be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us and we’ll make things right. It's the Girl Scout/Trout Promise.